Refund Policy

We stand behind everything we sell — from our adventures to dice sets and accessories. This policy explains how refunds, returns, exchanges, and our Roll with Confidence guarantee work. If something isn't right, we'll make it right.

Roll with Confidence — 30-Day Guarantee

We believe in our products. Every RPGBound purchase is backed by our Roll with Confidence 30-Day Guarantee. If you're not completely satisfied with your order, contact us within 30 days of delivery and we'll work with you to make it right — whether that's a replacement, an exchange for another product, or store credit toward anything in our shop. Store credit is applied instantly and never expires.

What's Covered

• All products in our store — adventure bundles, dice sets, accessories, and more
• Must be requested within 30 days of the delivery date
• Resolved through replacement, exchange, or store credit; refunds to the original payment method are issued in the specific situations described below (damaged, defective, or lost orders, unopened returns, and pre-fulfillment cancellations)

Damaged or Defective Products

This applies to all orders regardless of sale status. If any product arrives damaged, misprinted, defective, or with missing components, we will send a free replacement or issue a full refund — your choice. Contact us within 14 days of delivery with:

• A photo of the damaged or defective item(s)
• Your order number
• A brief description of the issue

Lost in Transit

If your order has not arrived within the estimated delivery window and tracking shows it as lost or undeliverable, we will reship your order at no additional cost or provide a full refund. This applies to all orders regardless of sale status.

Returns

Unopened items in their original condition can be returned within 14 days of delivery — just email us to get started. Return shipping is at the customer's cost, and refunds are issued to your original payment method once the item arrives back with us.

Items that have been opened or used are handled under the Roll with Confidence guarantee instead — reach out within 30 days and we'll find the right solution, whether that's a replacement, an exchange, or credit toward something new.

If a print-on-demand product arrives damaged or defective, no return is needed — a quick photo is all we ask.

Sale & Discounted Items

Products purchased on sale, during promotions, or with a discount code are covered under the same conditions as full-price items. Return shipping costs are the responsibility of the customer on all change-of-mind returns.

Order Cancellations

Before fulfillment: If your order has not yet been dispatched or sent to our print partner for production, we can cancel and fully refund it.

After fulfillment: Once your order has shipped or entered print production, cancellation is no longer possible. Print-on-demand items (such as adventure bundles) are produced specifically for you and cannot be cancelled once in production. For other products (dice, accessories), the return terms above apply once you receive the item.

What's Not Covered

• Items that have been opened, played, used, or damaged by the customer, or that are missing components (these fall under the guarantee rather than the return policy)
• Dissatisfaction with story content, theme, or difficulty after the adventure has been played
• Changed personal circumstances, including gifts no longer needed or changes in relationship status
• Change-of-mind requests on print-on-demand products already in production
• Incorrect shipping address provided by the customer
• Packages marked as delivered by the carrier
• Requests made more than 30 days after delivery

Guarantee claims are limited to one per order, and we reserve the right to decline claims from customers with a pattern of repeated requests.

How to Request

Email us at support@rpgbound.com with your order number and a description of the issue. We aim to respond within 2 business days.

Refund Processing

Approved refunds are credited to your original payment method within 5–10 business days, depending on your bank or card issuer. Store credit is applied instantly. You'll receive an email confirmation once processed.

Shipping Issues

Shipping times and carriers vary by region and product type. Some items (such as adventure bundles) are printed and shipped by our fulfillment partner, while others ship directly from our warehouse. If you have questions about your shipment, reach out and we'll help track it down. We are not responsible for customs fees or import duties, which are the responsibility of the buyer.

Contact Us

If you have any questions about this policy, don't hesitate to reach out. We're real people who care about your experience.

Email: support@rpgbound.com Website: rpgbound.com